WAflo (“we”, “our”, “us”) is a WhatsApp Cloud API–based communication and automation platform. We are committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how WAflo collects, uses, stores, and protects your information.
By using WAflo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
We collect the following account information when you register or use WAflo:
- Name
- Email address
- Phone number
- Business details
- Login credentials
- Profile information
1.2 WhatsApp Business Information
When you connect your WhatsApp Business Account via Facebook Embedded Signup, we collect:
- Phone Number ID
- WhatsApp Business Account ID (WABA ID)
- Access tokens (short-lived and long-lived)
- Template names, categories, languages
- Conversation metrics
We do NOT collect customer contact lists from your device automatically.
1.3 Messaging Data
We process the following messaging-related data:
- Incoming WhatsApp messages
- Outgoing messages
- Message delivery reports
- Templates sent through WAflo
We do NOT access or store messages outside of your WAflo account.
1.4 Technical Information
We may collect technical data such as:
- IP address
- Browser type
- Device information
- Log data
- Cookie information
2. How We Use Your Information
- Provide access to the WAflo platform
- Deliver WhatsApp messaging services
- Create and manage automation workflows
- Send messages on your behalf
- Analyze message metrics
- Provide customer support
- Improve product performance
- Ensure security and prevent misuse
We never sell your data to third parties.
4. Data Storage & Security
Data is stored securely using encryption and industry-best practices.
- Tokens and credentials are encrypted
- Role-based access control
- Messages stored only temporarily
5. User Rights
You have the right to request:
- Data access
- Data correction
- Data export
- Account deletion
- WhatsApp disconnect
Contact: support@waflo.in
6. Children’s Privacy
WAflo is not intended for children under 13.
7. Changes to This Policy
We may update this Privacy Policy periodically.